SHIPPING
We ship nationally with DHL and internationally with UPS for a flat shipping fee. A liability for loss and damage up to 500 EURO with DHL and up to 510 EURO with UPS is included; as well as the costs for packaging. The shipping fee is shown in the shopping cart of our shop – it is calculated according to the country of the delivery address:
Germany:
4,90 EURO
Free shipping for orders over 200€
EU countries + Switzerland:
14,90 EURO
Other Countries:
49,90 EURO
We ship from Germany, for deliveries to countries outside the EU other customs duties, taxes and fees apply. These costs are not included in the total amount of the order and are to be paid by the customer himself to third parties. This includes, for example, costs for the transfer of money by credit institutions (eg transfer fees, exchange rate fees) and all import duties. Before placing an order, the customer must therefore check himself what the regulations of the respective country are and what additional costs may arise.
The German Customs website provides up-to-date information. In addition, German customs offers an information service on all questions of customs law that are not answered on the website. Alternatively, you can obtain all information from the customs offices in your country.
For deliveries to Switzerland, we recommend that you use the service of MeinEinkauf.ch. MeinEinkauf.ch takes care of all customs formalities and delivery to your door. Please inform yourself before your order about the applicable service fee of the provider – you will receive your ordered items ready customs-paid and taxed delivered.
Another option is to use a German delivery address or a shipping depot.
Further information from the European Commission:
https://ec.europa.eu/taxation_customs/home_en
https://ec.europa.eu/taxation_customs/individuals_de
Information on import sales tax specifically for Switzerland:
http://xtares.admin.ch/tares/login/loginFormFiller.do
Information on Swiss customs regulations for private individuals from the Federal Customs Administration:
https://www.ezv.admin.ch/ezv/de/home.html
Orders are processed on working days within two working days. The period for calculating the delivery date begins for all payment options offered by us on the day after the payment order is issued to the transferring bank or bank. to run on the day after the conclusion of the contract and ends with the expiry of the last day of the period. If the last day of the period falls on a Sunday or a public holiday recognised by the state at the place of delivery, the next working day shall take the place of such day.
Our estimated delivery time is indicated as extra information with each product. This information refers to shipping within Germany. In EU countries and in Switzerland usually 2-3 days and in countries outside the EU also up to three weeks must be added.
If you have any further questions, please contact our customer service:
hello@zoeppritz.com or by phone at +49 (0) 89 943 97 36 33 (Mon to Fri 11 am to 5 pm, local rate)
12.2 The Seller is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.