We use heidelpay GmbH’s secure interface for all of our payment transaction. All information during the payment process is encrypted in SSL, which is the most progressive security software for online transactions at the moment. The security of your data is thereby guaranteed.
If you pay by PayPal you will be directed to PayPal at the end of the ordering process. If you prefer not to create an account, you can confirm the payment as a PayPal guest. You can either pay using your login details, or by opening a new PayPal account.
If you return a purchased item the amount will be credited to your PayPal account, unless you have paid as a guest. In that case, the amount will be credited to your bank account.
CREDIT CARD: MASTERCARD AND VISA
Mastercard® Identity Check™ (SecureCode™) and Verified by VISA offer additional protection against fraudulent use of credit card data. If you require more detailed information or encounter a problem with the authentication process, please contact you card issuer or your bank directly. If you pay with credit card you need your credit card details as well as your personal security number. Prior to this you need to register just once with your card issuer for this procedure.
If you return a purchased item the amount will be credited back to your card account.
SOFORT (DIREKTÜBERWEISUNG / DIRECT TRANSFER)
Orders from Germany, Austria, Italy, the Netherlands or Belgium can be paid with „Sofort“. By using this payment method, you pay your order in real time directly with your online banking data. The process is TÜV-approved and certified – you only need an activated online banking account with PIN/TAN method. We, the online shop, do not receive any access to your account or your login details at any time.
If you return a purchased item the amount will be credited to your bank account.
GOOD TO KNOW
By using our payment options no extra charges occur for the customer. We always send an invoice inclusive of VAT as well as a cancellation form along with your order.
Our customer service is here to help you:
firstname.lastname@example.org or by telephone on+49 (0) 89 943 97 36 33 (from Monday to Friday 4 p.m. – 7 p.m., German local rate)