For all payment transactions, we use the secure interface of the payment provider Payone GmbH. All information during the payment process is encrypted using SSL, currently the most advanced security software for online transactions. This ensures the protection of your data.

If you pay by PayPal you will be directed to PayPal at the end of the ordering process. If you prefer not to create an account, you can confirm the payment as a PayPal guest. You can either pay using your login details, or by opening a new PayPal account. If you return a purchased item the amount will be credited to your PayPal account, unless you have paid as a guest. In that case, the amount will be credited to your bank account.

Mastercard® Identity Check™ (SecureCode™) and Verified by VISA offer  additional protection against fraudulent use of credit card data. If you require more detailed information or encounter a problem with the authentication process, please contact you card issuer or your bank directly. If you pay with credit card you need your credit card details as well as your personal security number. Prior to this you need to register just once with your card issuer for this procedure. If you return a purchased item the amount will be credited back to your card account.

By using our payment options no extra charges occur for the customer. We always send an invoice inclusive of VAT as well as a cancellation form along with your order.

Our customer service is here to help you:

hello@zoeppritz.com or by telephone on+49 (0) 89 943 97 36 33 (from Monday to Friday 11 a.m. and 5 p.m., German local rate)