Please check if you have entered your email address correctly. Have you entered your password correctly? Spaces are not allowed.

Click on ‘My Account’ > ‘Login’ in our online shop and then click on ‘Forgot password?’. Enter the email address you used to register with us, and we will send you a link to reset your password.

Click on ‘Login’ in our online shop and sign in with your email address and password. Under ‘Address Book,’ you can update your billing or shipping address or add additional delivery addresses to your account.

Creating a customer account comes with many benefits: You can always check the current status of your order as well as your previous orders.

• Your addresses are automatically saved for future orders.
• You can store multiple shipping addresses in an address book.
• You can create wish lists in our online shop.
• You can receive notifications when an out-of-stock product becomes available again

Unfortunately, it is not possible to combine multiple orders, as each order is processed immediately.

It is no longer possible to change your order after it has been placed.

As we forward all incoming orders to our logistics team immediately upon receipt to ensure the fastest possible processing, cancellation is unfortunately not possible.

As soon as your order has left our central warehouse, we will send you a shipping confirmation along with a tracking code by email. You can use this tracking code to check the status of your order at any time.

Vouchers can only be entered in the shopping cart during the checkout process. Unfortunately, it is not possible to apply them afterwards.,