DELIVERY

Delivery costs

We ship worldwide with DHL at a flat delivery rate. It includes liability for losses or damage up to EUR 500, as well as the costs for packaging. The flat rate will be noted in your shopping basket and depends on the country of the delivery address provided:

 

Germany:
EUR 4,90

 

EU countries and Switzerland:
EUR 14,90

 

non-EU countries:
EUR 49,90

 

 

Delivery to non-EU countries

We deliver from Germany. In case of deliveries to non-EU countries further import duties, tax costs and charges apply. These costs are not included in the final total of your order and have to be paid directly by you to third parties.  Further costs which are neither included are costs for transfer fees by financial institutions (such as remittance fees, exchange fees) as well as all customs and import duties, for example. We highly recommend you contact your local customs authority to determine your landed cost price as well as additional charges and other regulations of your country prior to your order completion.

 

German customs also provide current information on their website. Additionally, German customs provide an enquiry service on all questions concerning customs legislation which are not answered on their website. Alternatively, please contact your local customs authority in your country where you will receive all information you need.

 

More information from the European Commission:
https://ec.europa.eu/taxation_customs/home_en
https://ec.europa.eu/taxation_customs/individuals_en

 

Information concerning import sales tax, especially for Switzerland:
http://xtares.admin.ch/tares/login/loginFormFiller.do

 

Information concerning customs regulations of Switzerland for private individuals  from the  Federal Customs Administration:
https://www.ezv.admin.ch/ezv/en/home.html

 

 

Delivery time

Orders are processed on German working days within two German working days. The deadline for the calculation of the delivery date for all payment methods we offer starts on the day after the payment order is given to the transferring credit institution, or rather on the day after the conclusion of contract. It ends with the expiry of the last day of the deadline. If the last day of the deadline falls on a Sunday or on a day which is a state-recognised general public holiday at the place of delivery, the next working day is to be regarded as the last day.

 

Our estimated delivery time is stated on our website, as part of the information of each individual product. This piece of information refers to delivery within Germany. For delivery to EU countries and Switzerland, usually 2-3 working days should be added; for delivery to non-EU countries up to three weeks from the day of shipment should be added.

 

 

Tracking of your delivery

As soon as the order has left our central warehouse, you will receive a shipping confirmation together with the tracking code via email. You can trace your order status any time using the tracking code.

 

If you have not received an email with the shipping confirmation or if the status information according to the tracking of your delivery is incomprehensible, our customer service is here to help you:

hello@zoeppritz.com or by telephone on +49 (0) 89 943 97 36 33 (from Monday to Friday 4 p.m. – 7 p.m., German local rate)

 

 

Returns

For every purchase in our shop you are entitled to a right of cancellation – within 14 days from the day on which you or a third party other than the carrier acquire physical possession of the goods you can return all articles ordered from us. Returns from Germany are free of charge; the costs for returns from all other countries have to be paid by the customer.

 

Upon receipt of your return in our central warehouse you will receive a return confirmation via email. We will then refund the purchase amount on the same means of payment which was used for the payment. Depending on the country and on the payment method this can take up to 2-5 working days.

 

 

Good to know: returns from Germany

  1. Please send an email to our Customer Care-Team: customercare@zoeppritz.com - at the latest 14 days after receipt of the goods; together with your order number and which articles you would like to return. To meet the deadline, it is sufficient for you to send the email before the cancellation period has expired. You will receive a return label (pdf) which is free of charge for you from our team via email. The return label is addressed to our central warehouse in Heidenheim.
  2. The articles have to be unused and undamaged; all article labels must still be attached to the articles.
  3. Pack the articles together with the cancellation form which was part of your package – the form must be completed and signed by you. Alternatively you can also use any other standard cancellation form, for example the one you can find here (pdf).
  4. Please print the return label and stick it on the package.
  5. Hand the package over to a DHL office of our choice – you do not have to pay any return costs.

 

 

Good to know: returns from countries other than Germany

  1. Please send an email to our customer care team: customercare@zoeppritz.com - at the latest 14 days after receipt of the goods; together with your order number and which articles you would like to return. To meet the deadline, it is sufficient for you to send the email before the cancellation period has expired.
  2. The articles have to be unused and undamaged; all article labels must still be attached to the articles.
  3. Pack the articles together with the cancellation form which was part of your package – the form must be completed and signed by you. Alternatively you can also use any other standard cancellation form, for example the one you can find here (pdf).
  4. Address your package to:
    Zoeppritz GmbH customer care, Paul-Hartmann-Str. 73, D-89522 Heidenheim
  5. Hand the package over to a delivery service provider of your choice, for example to a DHL office. You will then pay the costs for the return directly to the delivery service provider.

 

 

Returns after more than 14 days

If you send us a return later than 14 days after receipt of the goods, or if we receive your email to customercare@zoeppritz.com after the 14 day period, we will decide if we refuse or accept the return on a case-by-case basis, solely on goodwill.  Therefore we recommend you meet the 14-day-return policy.

 

 

By the way:

We only offer new goods in our shop. Therefore we are of course subject to the current legal warranty on our products. In case of a complaint our customer care team is there to help you:  customercare@zoeppritz.com

 

 

Further questions

If you have further questions our customer service is here to help you: hello@zoeppritz.com or by telephone on +49 (0) 89 943 97 36 33 (from Monday to Friday 4 p.m. – 7 p.m., German local rate)